Acer C734-C1SD Chromebook + Targus Bag & Met Product Care Bundle
You have 5 working days to cancel from the time of receiving a copy of the agreement and may request a refund of the MDC. What you can claim for
You can claim for accidental loss, theft and damage. Up to 3 repair claims are available over the 3years, or; 1 replacement claim. A replacement claim will mean no further claims are available. Definitions of acceptable claims may include:
- Theft means, if your device has been stolen from a secured location, ie locked away in a cupboard (a police report will need to be made and a copy may be requested)
- If your device is permanently unable to be located and all attempts to reclaim the device have been unsuccessful
- Accidental Damage means, if your device accidentally falls from a classroom desk and the screen breaks or you have an accidental liquid spill that causes device failure. What is excluded
- Loss or damage caused by war, nuclear risks, civil unrest, pandemics
- Dishonest acts or deliberate damage by yourself
- Theft where there is no forced entry (example outdoors, unlocked car, cafe)
- Consequential losses
- Lost or stolen data
- Liability arising from your Chromebook ownership or its use
- Failure that is otherwise covered by the Manufacturer warranty
- Loss as a result of improper or unauthorised modification or repair;
- Cosmetic faults or damage which does not affect the operation of the Covered Item;
- Failure caused by external wiring and connections, or non-compatibility of accessories;
- Electronic data if a peril causes any total or partial destruction, distortion, erasure, corruption, alteration, misinterpretation or misappropriation of Electronic Data. Device Replacement
All Products requiring replacement (due to total loss or uneconomical repairs), will be replaced with goods of the same specifications or the closest equivalent if Manaiakalani is not able to source the same type of Product. What to do if your Chromebook doesn't work or is damaged or lost or stolen How to make a claim
Report your loss or damage as soon as practicable to your school who can make the claim on your behalf
If your device is stolen you need to report the loss to the police as soon as possible
(you may be asked to provide the police report)
You can lodge a claim phoning 0800 276 576 or visit web: http://esupport.acer-apac.com/esupport email: serviceskac.aca@acer.com Dispute Resolution
Should you have any concern relating to any area of the Manaiakalani Device Care Plan you may request support in the first instance from Acer by phoning: 0800 276 576 or emailing us at serviceskac.aca@acer.com Acer will respond in writing provided all necessary information has been provided. If you are not satisfied with the outcome, you may refer your dispute to Manaiakalani Education Trust phone 09 527 6041: email devices@manaiakalani.org. A formal legal process such as the disputes tribunal can be evoked. Looking after your Chromebook
You need to look after your device using the Kawa of Care as a guide to make sure it lasts and stays in good condition. To keep your Chromebook, you and other people safe please do the following:
- Don't eat or drink near your Chromebook.
- When charging your Chromebook don't have the cable where people can trip
- When working at a desk or table keep your Chromebook away from the edges.
- When working on the floor choose a space where people won't trip over
- If your Chromebook is left by itself it should be kept hidden from view and in a locked room, building or car (example under a seat or in the boot). Definitions
These definitions apply to the plural and any derivatives of these words. Where these words are used this is what they mean:
Accidental Damage means the unintentional physical damage to property causing the impairment of use
Damage means physical damage or destruction of your device, excluding operating system, content or software.
Chromebook or your device means the original portable electronic device supplied by Noel Leeming Group to declared Trust's and schools who have requested the cover.
Loss or lost means physical loss of your device resulting in you reasonably considering your device to be permanently no longer in your possession and includes where an incident results in your device not being able to be reasonably retrieved by you.
MDC: Means Manaiakalani Device Care
Secured location means the Product is stored out of sight in a location with appropriate security measures in place to prevent unauthorised access to the location and to safeguard the Product.
Theft or Stolen Means