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Intelligent Swarming Fundamentals self-paced interactive training with certification exam in a bundled package for a discounted price.This certification designates individuals who have an understanding of the benefits, principles, concepts and practices of Intelligent Swarming.

This led by experienced Intelligent Swarming practitioner and certified trainer, Beth Coleman. Begin scoping out your Intelligent Swarming strategy and program plan with this workshop.8 Hours: Two 4-hour sessions.

Designates individuals who have an understanding of the benefits, principles, concepts, practices, and techniques of Intelligent Swarming.

An interactive, self-paced course to learn the basics of Intelligent Swarming. Approximately 40 minutes. A certification exam is available and may be purchased separately or with this course at a discount.

This interactive, self-paced training and certification exam bundle introduces the basics and benefits of KCS.60-90 minutes to complete. Must be completed within 12 weeks of purchase.

This interactive, self-paced course introduces the basics and benefits of KCS.Approximately 60-90 minutes to complete this course.Topics:- Basics and benefits of KCS, including Principles and Core Concepts- How to do the KCS Solve Loop in the workflow and the value it creates (the KCS Article and th...

This online, self-paced course sets the context for the knowledge journey.What do we mean by digital transformation? Why is it important?In this self-paced course you’ll learn:- Key characteristics and real world examples of Digital Transformation- Customer expectations and the customer value...

KCS is often a bigger change for managers than it is for knowledge workers.Explore the critical role of knowledge management in driving digital transformation and ways of effectively leading knowledge workers.In this self-paced course, you’ll understand:- Transformation on service and support...

KCS External Trainer Certification Exam – register for the exam here through Catalynk.The exam is provided the Consortium for Service Innovation (CSI), the authorizing body of KCS v6 Trainer Certification.Pre-requisites:- Attend a KCS v6 Practices Workshop- Pass the KCS v6 Practices Certificat...

Proctored 120 minute exam of 65 scenario-based multiple choice questions.Knowledge-Centered Service (KCS®) v6 Practices Certification designates individuals who demonstrate a thorough understanding of the KCS concepts including the Solve Loop and Evolve Loop practices and techniques, and best pract...

The KCS v6 Fundamentals certification exam by The Consortium for Service Innovation (CSI).KCS v6 Fundamentals is an entry-level certification which ensures common understanding of KCS basics.The exam is based on material outlined in the KCS v6 Fundamentals Study Guide and designed with the following...

Virtual – Three 4-hour sessions – 12 hoursEngaging, interactive workshop led by Thomas Fuhriman, KCS® Certified Trainer, author, and highly experienced KCS Coach.Thomas’ Knowledge Coach Workshop provides the understanding of the coaching requirements needed for KCS success, and th...

Intensive Knowledge-Centered Service (KCS®) Workshop, led by a Catalynk KCS Certified TrainerFor: support, service or sales individuals refreshing, getting certified, participating in or leading a KCS program$1,890.00

Live Virtual – 8 hours (two 4-hour sessions) – for leaders, sales, service and support personnelGain the understanding of KCS to participate and plan.Led by Catalynk’s KCS Certified Trainers, sharing years of KCS program experience.

6 hours (two 3-hour sessions) This interactive workshop is designed for leaders wanting an understanding of how to lead and manage a successful KCS program.Led by Catalynk’s KCS v6 Certified Trainers, sharing real experience of KCS program leadership.This workshop can be tailored for virtual o...

Catalynk’s KCS Certified Trainer-led workshops give you expert guidance to plan, design and lead your KCS program.Enroll in our public workshops or to request a workshop tailored for your group. KCS Leadership6 hours (two 3-hour sessions) virtual or in-houseThe right KCS leadership training ma...

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