Defining Digital Transformation

This online, self-paced course sets the context for the knowledge journey.

What do we mean by digital transformation? Why is it important?

In this self-paced course you’ll learn:

- Key characteristics and real world examples of Digital Transformation
- Customer expectations and the customer value erosion model
- Opportunities for service and support organizations and individuals to take advantage of Digital Transformation
- Knowledge Management best practices that support Digital Transformation

Once registered, we’ll send you a code to login to the Learning Center and register.

This course may take about 45 minutes to complete.

This course remains open for 12 weeks from when you login to the Learning Center.